Montreal International Documentary Festival

fr
Box Office F.A.Q

Search films, news, screening numbers and events by keywords

RIDM 12 Nov. - 02 Dec. 2020

Forum RIDM 12 - 19 Nov. 2020

Connection Information and Technical Problems

Where do I go to use the viewing platform?

Our film viewing platform is located here: enligne.ridm.ca

 

How do I connect to the platform to view the films included in my purchase?

It's easy! Please consult this detailed guide

 

I forgot my password to connect to the platform.

Head over to enligne.ridm.ca and click on "Forgot?", located in the "Member Login" box. Enter the email address that you used to purchase your ticket and click "Reset". You will receive a link by email to allow you to reset your password.

 

My username or password doesn't work

Username: Make sure to use the same email address you used to make your original purchase

Password: Be sure to enter your family name as per the instructions you received in your email confirmation (lower caps, no dashes, no accents, no spaces).

You can reset your password by going to engline.ridm.ca and clicking on "Forgot?", located in the "Member Login" box. Enter the email address that you used to purchase your ticket and click "Reset". You will receive a link by email to allow you to reset your password.

If the issue persists, please contact support@ridm.ca or call (438) 408-RIDM (7436) for assistance. We will contact you as quickly as possible within our Client Service & Support operating hours.

 

How can I watch the films on my TV?

The contents are available via your internet browser. You can watch the films on your TV by using an HDMI cable to connect your computer to your TV. Or you can use a webcast device such as Apple TV or ChromeCast.

 

What are the specifics to watch on my Smart TV?

  • Cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device
  • Airplay from a computer, iPhone, or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge

 

What type of computer and browser can I use ?

  • PCs running Windows 7+ or later version : Google Chrome, Firefox, Microsoft Edge, Opera. Internet Explorer is not supported.
  • Intel-based Macs running macOS 10.12+ : Google Chrome, Firefox, Safari, or Opera

 

How can I watch the films on my phone/tablet ?

  • iOS devices (iPhone, iPad) : Use Safari on iOS 11.2 or later Screen mirroring is not supported, ensure it is turned off in your device settings
  • Android devices : Use Chrome on Android 6.0 or later

 

Why don't I see the Festival on my Apple TV or ROKU menu?

The Festival does not have these applications. Using the platform requires a web browser.

 

The film is not loading properly

  • Refresh the page in your browser.
  • A connection problem could be the issue in loading the page. Check your internet connection.
  • Restart your computer and re-connect to the platform.

If the problem persist, please contact support@ridm.ca for assistance. We will contact you as quickly as possible within our Client Service & Support operating hours.

 

There's something wrong with the sound or the image.

  • Refresh the page in your browser.
  • Verify the parameters of your computer, TV or sound system.
  • Restart your computer and re-connect to the platform.

If the problem persist, please contact support@ridm.ca for assistance. We will contact you as quickly as possible within our Client Service & Support operating hours.

 

How do I manage my subtitles ?

To access a film's subtitles, move your cursor to the little white box that appears in lower right-hand corner of your screen when a film is playing. To chose the language, click on the desired language from the list. To turn the subtitles off, select OFF. 

Please note that certain films do not have subtitles available. Available subtitle languages are listed on the film's summary.

 

 

Who to contact for a persistent issue?

Please contact us at support@ridm.ca or (438) 408-RIDM (7436) for assistance. We will contact you as quickly as possible within our Client Service & Support operating hours.

 

I was charged multiple times for my purchase

Thank you for contacting billetterie@ridm.ca

 

Back to the FAQ

 

Newsletter

Discover the best in documentary, take part in our year-round activities, and make the most of your festival!

Newsletter subscription

Discover the best in documentary, take part in our year-round activities, and make the most of your festival!