Frequently Asked Questions - 26th Edition
When will the Festival be held?
The festival returns to its regular format. Each documentary in the program will be shown twice in theatres, from November 15 to 26.
Forum RIDM will be held from Nov. 17th to Nov. 22nd.
Festival Format
- All the films of our Programming will be screened in theatres during the Festival.
- There are also free activities at the Cinémathèque québecoise.
- There is no online viewing platform this year.
For more information and to reserve your spot, consult :
The Box Office (for the passport and the 5-ticket package) >
What are the Festival venues?
The Festival and its screenings will be held in the following cinemas:
- Cinémathèque québécoise
- RIDM General Quarters
- Box office
- Guest and accreditations desk
- Salle CRAVE
- Salle Fernand-Seguin
- Foyer Luce-Guilbeault
- Salle Norman-McLaren
- Cinéma Imperial
- Cinéma Moderne
- Cinéma du Parc, Salle 2
- Cinéma du Musée
- Cinéplex Odéon Quartier Latin, Salle 10
- National Film Board - Salle Alanis-Obomsawin
A ticket office is located in each room and always opens 1 hour before the first session of the day and closes 30 minutes after the beginning of the last session.
TICKETING
How do I buy tickets for the festival?
Starting October 25th at 10am (EDT), you will be able to purchase tickets for the festival directly on our website, using a credit card (debit cards are not accepted). We strongly recommend that you reserve your tickets in advance. You can find tickets directly on the film cards by going to the schedule or to the films from A to Z.
During the festival, in addition to online sales, box offices will be located in theatres and will open one hour before the first screening in that theatre and close 30 minutes after the start of the last screening.
We do not sell tickets by phone.
What is the refund policy?
No exchanges or refunds. All items are final sale and non-exchangeable.
Are there passports for the festival this year?
Yes, to view the details of this item and to purchase it, go to the ticketing page.
Can I share my passport with a friend?
No, the passport is personal and non-transferable. A photo will be requested at the moment of purchase as proof of identiy / to put in your pass.
I bought a passport, do I have to exchange it for $0 tickets for every movie I want to see?
No. There are no further booking steps to take once the passport has been purchased (we do not provide $0 tickets for specific screenings to passport holders). Simply show up at the cinema in advance of the screening, as a limited number of seats are reserved for passport and accreditation holders.
I would like to purchase a package of 5 tickets, but I'm not sure how it works.
The 5-ticket package is in fact a code that can be used 5 times to reserve the screening or screnings of your choice. Once purchased, a confirmation e-mail will be sent to you containning this code. You can use it to reserve up to 5 tickets to diffrent or the same screening, and can be used by you and your firends. We recommend that you select and redeem your code as early as possible in order to garantee your seat at the screening.
I bought a book of 5 tickets. Can I go directly to the screening room and use it?
No. The booklet of 5 tickets is a promotional code that must be redeemed for real tickets in advance in order to gain access. For information visit the Ticketing page.
I bought a book of 5 tickets, do I have to redeem for all 5 sessions at the same time?
No, you can redeem at once, twice, three, four or five times. The only restriction of the promotional code is that it is only valid 5 times for the regular sessions.
Code of Conduct
The RIDM and Forum RIDM are committed to presenting and reflecting on the most diverse and stimulating visions of documentary cinema. The two organizations provide spaces for discussion, learning and debate, in a spirit of respect, inclusiveness and empathy.
The RIDM and Forum RIDM reserve the right to withdraw the accreditation or access to our online platforms from anyone who engages in harassment, discrimination, intimidation, violence or related behaviours. They also reserve the right to deny access to their venues and events and to remove the discriminatory messages from our social networks without notice or refund.
You may consult our Festival Code of Conduct here.
Accessibility
Cinémathèque québécoise: Accessible to all. Screening rooms offer reserved seating for wheelchair users and their companions.
Cinéma du Musée: The cinema has spaces for wheelchairs at the back of the room.
Cinéma du Parc: All three rooms have spaces for wheelchairs, both at the back and front of the room. The entrance reserved for people with reduced mobility is located at 3590 Jeanne-Mance Street.
Cinéplex Odean Quartier Latin: The cinema is accessible for wheelchair users.
Cinéma Impérial: The cinema has spaces for wheelchairs, both at the back and front of the room.
National Film Board: The cinema is accessible for wheelchair users. Please ask a staff member to accompany you to the elevator to go upstairs.
Cinéma Moderne: Note that there are three exterior steps (21 inches) and no slope or ramp. Please contact the venue at 514-282-2087 for more information.
McGill University (Hall Peterson): Unfortunately, the room is not accessible for wheelchair users.
Health measures
RIDM is committed to providing a safe environment. Hygiene, cleaning and disinfection measures for RIDM events comply with the measures recommended by the Ministère de la Santé et des Services sociaux du Québec.
We ask you not to come to the event if you have symptoms of COVID 19 (cough, fever, breathing difficulties, extreme fatigue, etc). Please wear a mask if you've had a recent infection.
Please contact the box office (billetterie@ridm.ca) if you are unable to attend a session because you have COVID symptoms.
There will be several hand washing stations available on site.